How to measure the Usability of a B2B SaaS platform

Product Strategy
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We have USE frameworks that help measure heuristic score by evaluating these on a screen to screen basis but how does this translate to a user journey pov

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The business question is about how measuring heuristic scores on a screen-to-screen basis translates to a user journey point of view. Here is a precise and well-structured response:

  • To understand the connection between heuristic scores and the user journey, it is first important to define what these terms mean:
    • Heuristic scores refer to the use of frameworks or methods to evaluate the usability and user experience of a product or service.
    • A user journey is the series of interactions and experiences a user has with a product or service.
  • With this understanding, we can see that heuristic scores and user journeys are both closely linked to user experience.
    • Heuristic scores can help identify specific issues or problems with a product that may affect the overall user experience.
    • User journeys provide a holistic view of how a user interacts with a product, including their thoughts, emotions, and actions.
  • When measuring heuristic scores on a screen-to-screen basis, it is important to keep the larger user journey in mind. This means considering the following:
    • How the individual screens or components of the product work together to create a seamless user experience.
    • How the overall user journey may influence the perception of the product, even if individual screens or components perform well.
  • It is essential to consider the broader context of a user’s journey, including factors such as external influences and user goals.
  • By evaluating heuristic scores in the context of the user journey, businesses can gain a deeper understanding of how usability and user experience impact their overall success.
  • This approach can also provide valuable insights for improving the user journey and identifying areas for optimization.
  • In summary, measuring heuristic scores on a screen-to-screen basis is just one part of understanding and improving the user journey. It is vital to consider the bigger picture and use this information to drive effective changes and improvements.

[Disclaimer: This is an AI-generated response from Strivo.ai. For deeper insights and real-world perspectives, refer to the expert opinions below. You can